Return policy

You may return a purchased item within 30 days of your purchase date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
You must obtain a Return Authorization from us prior to shipping any equipment back. To submit a return request, email us at sales@vortexstrength.com.
You will be responsible for paying for your own shipping costs for returning your item, plus a 15% restocking fee. If you receive a refund, the 15% restocking fee will be deducted from your refund. Any upgraded shipping charges (i.e. Expedited Shipping) are non-refundable.
We will ask that you provide the tracking information for the return shipment. If you are shipping an item over $75 you should consider purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If your item is not in new condition and is not in the original packaging, we cannot offer you a refund or exchange.
If your order arrives via freight, please verify all items are present before you accept the delivery. If the equipment arrives damaged or has missing items, notify the freight company on the spot before signing for the delivery. Request the freight company take notes, pictures, etc. All equipment leaves our warehouses in new, unused condition unless otherwise noted. If there are no damages or shortages noted at the accepted delivery, we cannot offer refunds or replacements.